Shipping policy

Delivery

Parcels are dispatched on Tuesdays and Fridays, orders must be received by 16:30 (UK time) at the latest on the day prior in order to be included in the postal manifest.

If, for any reason, there will be a delay of more than a couple of days, we will contact you using the email address you supplied with your order.

UK orders will be dispatched via Royal Mail 1st Class. All International orders will be dispatched with a tracking number. Tracking numbers will automatically be emailed to the customer with dispatch notification.

Risk of Loss

We cannot be held responsible for any lost packages.  However, we will support you and work together in any way we can to help track down any lost parcels.

EU

We do not currently sell to the EU.

USA – Duties and Tariffs post August 2025

Customers in the USA are now required to pay a 10% IEEPA tariff on UK goods imported into USA.

At checkout, 10% US tariff is applied such that the US customer pays all applicable tariffs at point of sale. Your parcel is sent by Royal Mail service Postal Deliveries Duties Paid (PDDP) with all the taxes and customs duties paid by the customer prior to dispatch ensuring compliance with latest US legislation.